IAAP has proven to be a wonderful organization for years. Negativity is a resentment to change that will prevent growth. If we all work together, the membership can become more powerful with the state-of-the-art trends. Let’s take a look at some of the great changes that was done:

  • Annual membership no longer requires the entire fee. A payment plan was implemented.
  • Preparation for the CAP exam will later be provided online. Additionally, the exam will be facilitated by the computer.
  • Additional criteria have been added to obtain the Member of Excellence.
  • They implemented a new program called “The IAAP Achievement Awards” which gives three recipients free registration and hotel stay to attend EFAM.
  • Volunteer opportunities are now being offered to expand one’s knowledge and leadership while streamlining IAAP operations simultaneously.
  • Local Area Networks will be provided with Branch Advisors so that operations will run smoothly.
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Join the Cutting Edge Chapter on Wednesday, August 13, at 8:00 pm ET, for the educational webinar, "MS Outlook - Taming the Flood!" This program will be presented by Carla Bynon, CAP-OM, Executive Assistant for TriZetto Corporation.

Topics covered will include:

1) Your inbox
    a) Creating subfolders in you inbox
    b) Using rules to help you file
    c) Color coding - Red Alert!

2) Setting up PSTs
    a) Where do I file it?

3) Using multiple signatures

4) Email and your calendar

5) Using views in your calendar

Register at
We anticipate one recertification point will be approved by IAAP.
We look forward to seeing you on Wednesday, August 13th!

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Welcome to the start of the 2014-15 year at IAAP. I’m still coming off the whirlwind of EFAM and catching up, as I’m sure many of you are as well.

This year the association is embarking on a lot of change. If you haven’t already read the latest documents, they are in the web community in the IAAP Library. There is one on the dissolution information

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My husband just celebrated his 65th birthday. And grand children ... or just children in general ... say the darndest things. Our 11 year-old grandson commented ... "Gee Grandpa, when I'm 65 you'll be ... (calculating in his head) ... 119! Wow! That's old!" That's after he had given his grandpa a home-made birthday card with a caricature of an old man leaning on a cane, pleading for someone to help him escape from the old folks' home :-). Yes, our grandson has a great sense of humor.

As my husband and I look forward to our new career - retirement - we often find ourselves talking about our past accomplishments. Roger's birthday party and our reminescent conversations reminded me of blog on Robin Sharma's website. It's one I have often shared during coaching and mentoring sessions. #38 ... "Remain true to your boldest ideals. Possibilitarians–not cynics–change the world"... is particularly applicable during IAAP's restructuring. 

I hope you enjoy.
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As they leave the final banquet celebration to end EFAM, many people have said, “You wait all year, and then when EFAM gets here, it goes by so fast.”

I did not feel that way this year. Perhaps it was that missing the last 3 helped me savor this one, that I didn’t get physically wiped out until the last day, or other reasons. What I know for sure is that I enjoyed myself as much as at any other professional conference I have attended.

I had a few classes that were disappointing, but some that were beyond outstanding. Getting to interact with Susan Leahy in 3 sessions more than made up for any disappointments. She is the best EFAM presenter of all time. Laura Stack is the only one that even comes close. Anyone who can make you laugh in a class about Robert’s Rules of Order  is worth the price of attendance. All of the instructors were flexible and worked to answer attendees’ questions. There is plenty to put into practice back at the office.

The official business word is “networking,” but other words like fellowship and camaraderie apply to the interaction among members. I have friends I would never cross paths with if I never attended EFAM. I attended each year from 2006-2010 before the economy forced me into a 3-year break. I missed my EFAM friends more than I could say in words. Each year you will make additional friends.

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Where can I find the EFAM 2014 session handouts?

I never could get the EFAM app to work during the conference. 

Thank you! 

Teresa Inge

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The general sessions at EFAM were on Sunday, Monday and Wednesday. Sunday and Wednesday featured the keynote speakers, and there were addresses by the incoming and outgoing board Presidents and the IAAP CEO.

Judie Yannarelli summarized all the many changes that have been announced over the past year. She reiterated that we simply had no choice but to make very big changes if we wanted to be the top choice of associations for people in our profession. Times are changing rapidly and we must adapt.

CEO Jay Donahue showed us pictures of the HQ staff and called each of them by name. We don’t give them nearly enough credit.

2014-15 board President Toni Smith began her address with  this quote. “When you hold on to your history, you do so at the expense of your destiny.” (Bishop T.D. Jakes) This is an appropriate quote for the current state of our association. We have a rich history, but need to adapt to the current climate. IAAP has many strengths – the certification program, education conferences, OfficePRO, the  Web Community (which won Higher Logic’s community of the year award), competitive dues (they seem high, but do some comparisons; it could be much worse).

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What are issues admins face on a daily basis? Some are having a good working relationship with the manager, and how to keep everyone working well when there are multiple managers to assist. There were two classes addressing those issues.

The Admin-Manager Relationships class was presented by an admin – Stacy Leitner, the California Division President-Elect – and her manager, Ted Gaebler, the City Manager for Rancho Cordova, CA, a 10-year-old city. They spoke of the work they have done over the years to make a great partnership. They know a lot about each other’s personal lives and families. This assists Stacy in staying ahead of schedule conflicts, such as when one of Ted’s children comes to town for a few days. They use appropriate communication. They don’t send lunch requests by text message to someone 10 feet away from them, but they might send each other a text in staff meeting when one of them has feedback on what another staff member is discussing, as a way to keep action items documented. It mainly depends on individuals work styles, and adapting as needed.

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The Sunday keynote speaker was Jason Dorsey, a Millennial (those born 1977-1994). He had us in stitches talking about the interactions of the different generations. Another perspective was in the Generations & Cultures class, led by a Baby Boomer (those born 1946-1964) Scott Lesnick. He was certainly more subdued than Dorsey, but no less interesting. He emphasized we should appreciate the positive things about each generation instead of harping on the differences. For example, Baby Boomers and early Gen X people tend to focus on the different work style of Millennials and think they are lazy and disrespectful. Instead, we should note that they are the most technology-proficient, tend to be confident and realistic, and are goal-oriented. As a Gen X person myself, I can say that his description of us – using technology to get things done faster, communicate directly, doesn’t like to follow rules, independent, and likes structure & direction – was absolutely accurate.

The very last education session of EFAM was Wednesday, 3:30-5:00. I took Coaching to Achieve a Win-Win Outcome. I hold leadership positions in most of my extracurricular activities and there are always coaching opportunities.

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Some of us were talking about the difference between an Executive Director (ED) and a CEO (Chief Executive Officer) the other day and it reminded me somewhat of the topic of leader v. manager.  This particular article
came up regarding the traits of an effective ED which we saw as similar to those of a leader.  Some of these just cannot be taught - no 'book learning' but not exactly 'street smarts'.

Our speaker today on Facilitating Large Groups without going into the "dead zone" talked about also what makes people compelling, engaging and authentic as we deal with our colleagues, peers and all strata in our organizations and work places. 

I have high hopes that the new IAAP will embrace/continue to embrace all these important characteristics and not compromise, stay open minded and, yes, closed-mouthed if needed.

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Ann Hiatt has a great story and is so much fun to listen to. She has had some great experiences and is really good at telling those stories. She had some great quotes including, "Stay away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great." Mark Twain
"Success is not final, failure is not fatal, it's the courage to continue that counts." Winston Churchill

Managing your manager is done by creating and empowering yourself to create the perfect partnership.
Her 5 keys to empowerment are:
Collaborative Ownership
Ann has had the opportunity to work with some great companies and people and to travel the world. She was so willing to share her experience and insight and made it exciting and fun to be a part of her session.
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I am a gladiator!!!! Susan Leahy took Robert's Rules of Order and turned it into a fabulous, exciting session! She not only taught us the basics of Robert's Rules but she also taught us how to become the gladiator of our board meetings. She is so passionate about this process that she makes it fun and interesting to learn. I don't take minutes at board meetings in my current position, but you never know what the future holds. And her session makes me want to go to a board meeting so that I can be the meeting gladiator!!
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If you were unable to attend the Mobile Apps with a Business Edgge session you really missed out! Courtney Stanley is not only really knowledgeable, but also a great presenter. She had lots of great inforation and those in the audience shared the apps they use so we got even more apps to try. Below is a short list of some of the apps that she shared with us. Try a few and see if they work for you.
Travel apps
Hipmunk Flight board App in the Air TripIt Waze Uber/Lyft
File sharing apps
Dropbox GoodReader 4 OpenOffice DocuScan
Finance Management apps
Expensify Mint Freshbooks Square
Connect & Communicate apps
Google hangouts Go to meeting whatsapp
Productivity apps
Asana Trello If then then that (IFTTT)
There are lots more, but give some of these a try and see what works for you!
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Thank you ALL that stopped by the LimoLink International booth yesterday in Milwaukee!  What another great event you had.  It's always so fun for me to see familiar faces and also to meet those who are attending for their 1st time!  Hoping to see everyone again next year in Louisville!
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Thank you ALL that stopped by the LimoLink International booth yesterday in Milwaukee!  What another great event you had.  It's always so fun for me to see familiar faces and also to meet those who are attending for their 1st time!  Hoping to see everyone again next year in Louisville!
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Big things are coming to IAAP!  Here’s what CEO, Jay Donahue, reported to the Association:

  • At Louisville 2015, there will be an all day Leadership Academy, to be followed by an additional 12 weeks of training.
  • Volunteers to working groups will be chosen from the Volunteer form, if you want to help, submit your form.
  • Computer based Certification Tests will be offered starting spring 2015.
  • The CAP Review Guide is being revamped through a grant from the Foundation, and will be deliverable through different media.
  • On-demand education including Webinar Wednesday’s and the Web Portal – both offering recertification points.
  • The opportunity for members to access all webinars in the library for only $299.
  • The IAAP TEC Conference is going on the road.
    • February 2015 – Clearwater, Florida
    • March 2015 – Austin, Texas
    • April 2015 – La Hoya, California
  • The
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The influencers session was amazing! First, Nigel McPherson, Jr. spoke to us and got us excited about the new changes that will be coming and how we can be a part of that change. As he said, without change there can be no progress. Information was shared and questions asked and answered. More information will be coming in the next weeks and months to clarify and help us all understand the changes and how this will help iaap and its members grow and become better and stronger. With 29 branches, branch advisors, local area networks and special interest forums there will be many opportunities to volunteer, lead a group and learn from our colleagues. Unity and solidarity are the new byword here. "When planning for a year, plant corn. When planning for a decade, plant trees. When planning for life, train and educate people." Chinese Proverb
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We are searching for an Awards Luncheon Ticket and a Banquet Ticket.  Please let me know if there is any that we can have.


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