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Happy Holidays!

The lights are lit, the tree is trimmed and wrapped gifts are already starting to pile up under the tree...unless you live at my house, that is! I can count on one hand the number of years that our shopping started this late in the year. But I've enlisted help (most certainly not my husband, in case you're wondering) and will have that rectified by the end of the week.

It's the season for giving and mine started out with gifting an IAAP membership, followed by a bag full of toys for the office Toys for Tots box. There's really something to be said for giving. I think Winston Churchill put it most succinctly when he said, "We make a living by what we get, but we make a life by what we give." May you have the opportunity to give this holiday season such that it has a lasting impact on the recipient.

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Just 7 days left (counting today) for you to save on next year's EFAM hotel & registration fee.

"Cheers" to Boston in 2010 -

Making your way in the world today takes everything you've got.
Taking a break from all your worries, sure would help a lot.
Wouldn't you like to get away?
Sometimes you want to go
Where everybody knows your name,
and they're always glad you came.
You wanna be where you can see,
our troubles are all the same
You wanna be where everybody knows
Your name.


Theme song from the T.V. program, "Cheers", Boston is home of the "Bull and Finch Pub" - home of the "Cheers" bar.

Here is the link to the 2010 EFAM updated website with a fabulous offer we were able to put together for added SAVINGS for members.
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I hope the 2010 year is off to a great start for everyone! Mine started off with a bang. No joke! Last week Wednesday on my way into work, I was rear ended on the highway. And yes, I was in the far passing lane and obstructing traffic during the morning rush hour. As I think back on the happenings of that morning, I'm amazed at how much the brain had to process through, one item at a time. It went something like this . . . my head hurts, need to find a pen and paper, don't get out of the car, where are my glasses (they'd gone flying off my face), find the cell phone, dial 991, oops, 911 (hands were shaking), call my husband, call work . . . and so it went, one course of action at a time. As luck would have it, I had a doctor's appointment that morning. Once she was informed of the accident and that my head was hurting, it was decided I should have a CAT scan. You'll all be happy to know that my radiographs came back normal. Of course, the question is: what is one's definition of normal?!

As we all know, the world's attention is focused on Haiti and the life changing events which have occurred to the indigenous population, as well as other nationalities working or living in the area. I've been watching the news, as I'm sure you all have. In my city, couples who are in the adoption process are asking for help to determine if their adoptive children are still alive and to hasten the adoption proceedings. For those of you who remember Wilney Audain, who spoke at EFAM last year as well as PEC several years ago, we've been in contact with him and learned last week that his birth mother and family are alive and well.

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Welcome to 2010-2011!  Welcome to Passion and Purpose!  I’m excited to be continuing with the momentum of the Power of Commitment Year we just finished. We kicked off Passion and Purpose at the Education Forum at our Annual Meeting in Boston just a few weeks ago. Connecting with all of you was one of the highlights of the week for me. I’m already thinking about EFAM 2011. Begin planning now to attend EFAM in Montréal.

The beginning of a new year is a perfect time to review the IAAP Process Plan. If you haven’t read it already, or if it’s been a while, take a few minutes to look it over. The Process Plan will give you a foundational understanding of where we’ve been and where we’re headed as an association. Also, we have Action/Direction from the post-EFAM board meeting in the web community. Log in and search for document No. 973.

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On Monday, September 21, I had the pleasure of being in Kansas City at IAAP Headquarters to recognize staff for their contributions to IAAP.  I arrived shortly after 8 a.m. and did a quick tour through the office to say hello to everyone before I dropped my bags of cashews and chocolates in the kitchen.  There I found two tables groaning under the weight of all the food staff had brought in for the potluck luncheon. 

 

Don and I then had time to chat and get caught up before the 10 a.m. dedication ceremony.  A bench, which had been purchased by the Past International Presidents who had worked with Shirley, was dedicated in her honor.  Shirley started working for IAAP on July 5, 1957 and retired on July 31, 1996.  She was the Publications Manager when she retired, and The Secretary (now OfficePro) Editor.  What a thrill it was to meet Shirley.  I had heard many stories about her but until now had not met her.  She is one feisty lady! 

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KUDOS to everyone who held membership drives during the month of October and utilized the Membership Drive presentation! Your efforts have put membership numbers in a positive flow. KUDOS to IAAP's Membership Department! They created a presentation which can be personalized by chapters; they continue to be innovative and creative in their ideas to help IAAP innovate. Membership Sr. Manager Johnston informed us at the Fall Board Meeting that your combined Power of Commitment to the admin profession and IAAP have placed us on the road to becoming remarkable. Has inspired many to join . . . .Now, we haven't broken the 6/30/09 number, but through your efforts we are 675 members closer to doing so. I firmly believe that your combined Power of Commitment to the admin profession and IAAP will post a record year in membership numbers come June 30, 2010.

And what better way to be a part of growing IAAP, than to gift a membership to a family member, friend or coworker. I am giving the gift of membership this month to a family member who will be moving for the third time this year to yet another state to secure a job. While her degree is in Human Resource Management, I know that membership in IAAP will provide her with networking opportunities, continuing education and friends.

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It's June, and that means the 2009-10 IAAP year is in its last stretch. While most of you are coming off your division meetings and finished installing your new officers, we at the International level are ramping up for our busiest time of year. In the next few weeks, we’ll be approving the 2010-2011 budget, finishing all our speeches and sessions for EFAM and tying up every loose end so that we can start the whole process over again.

Speaking of EFAM, I want to remind everyone that if you haven't registered yet, there's still time! This is one you won't want to miss. With an extra hour of educational sessions, we're offering more opportunities for learning than ever before. What I am most excited about this year are our keynoters. That's right, two keynote speakers to get you motivated for the coming year. First we have Vernice Armour, the United States' first African-American woman combat pilot. She's been featured on Oprah, CNN and NPR, and we’re excited to have her with us to tell us about overcoming obstacles!

Any other year, that would be fantastic... this year, we've got even more! On Tuesday evening, Erin Brockovich

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Hello,

The Downtown Milwaukee Chapter is hosting a conference on Thursday, April 24, 2014 for Administrative Professional Week at the Fairfield Inn & Suites by Marriott from 11am-1:30pm. Registration for this event is now open. So, register early to catch the Early Bird Fee and see keynote speaker Fiona Abbott from Abbott Communications and Media. To see detailed information and/or to register, click here.

Please share this information with your friends and co-workers.

Thanks
az

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This is the first of a series to introduce you to the IAAP Board of Director’s leaders with interviews of the board treasurer, secretary, vice president and president-elect. Today, meet Dortha Gray, board treasurer.

What drew you to not only your first IAAP meeting or encounter, but also what pushed you to take the step to become a member?

A coworker and I started carpooling together. After a few days, she said she had a meeting after work the third Tuesday of each month. She said I could either drive in separately on that day or I could go to the meeting with her. The meeting was the monthly meeting of the National Secretaries Association (now IAAP). They had a networking time, dinner, an educational program, and then a short business meeting.  Everyone was welcoming and the business meeting was very professionally run. I was very impressed. I went to the meetings with my coworker each month and joined shortly thereafter.

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Not earth-shattering news, by most standards; however, did I mention my new executive is my husband?  I thought that would get your attention.

 

But I’m getting ahead of myself.  Let’s go back to the beginning that brings me to today.

 

Spring 2009 – family member asks if I’m thinking about retiring – ‘Not one bit.  Why should I retire?  great job; wonderful colleagues; good pay and benefits; retirement isn’t even a flicker in my imagination.’  Never mind that my husband is already retired for 1 ½ years.  To Tony’s credit he never brings up the subject of my retirement, knowing I’m happy working, which translates to being happy overall.

 

September 2009 – wake up one morning and over coffee tell Tony, ‘I’m ready to retire.’  I couldn’t believe the words came out of my mouth; however, a dear friend told me that one day you’d just know it was time.  This was the time.

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Wow! The end of April and the beginning of May have been busy! During APW® week, I had the opportunity to speak at my own chapter event as well as the breakfast sponsored by the Houston Chapter for the area chapters (see picture below). Charlene Kesee, CPS/CAP, who wrote "Toot Your Horn . . . Loudly" which appeared in the March/April issue of OfficePro was in attendance. Not only did I have the pleasure of meeting her; she autographed my copy! Then Mo and I rolled right into two graduation ceremonies for our youngest as she graduated from the local university and, of course, the family gathering to celebrate (see smiling faces below . . . dad's new chant is "no more tuition!"). At that point, it was difficult to tell whether I was coming or going! This past weekend was spent in Gettysburg, PA with the members of the Pennsylvania Division and this weekend I'll be joining members of the Michigan Division at their annual meeting.

A lot of things happened in April--tax season, Earth Day and, of course, Administrative Professionals Week. We had well over 200 newspaper articles and business journal articles this year (which we can't reprint for our members due to copyright restrictions). IAAP statistics were featured in the

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March Madness is upon us! Okay, maybe not for everyone but for those of us who are avid collegiate basketball fans, more than likely you've already filled in the brackets, lined up friends and family to watch the games with over the next several weekends, and are following the bracket play just like I am. However, my team couldn't make it past the first round of the Big Ten Conference tournament. As I've watched them play during the second half of the season I found myself continually asking the question, "What happened?" They started this season as the #2 ranked team in the nation. Now, they're going into the NCAA tournament playoffs as a fifth seed. Have they lost their team spirit? Their ability to play as a team? There's always one individual on the court to engineer the plays; is the issue that too many are trying to be the engineer? Added to that are several suspensions and/or injuries that have caused changes to the starting line up. And, Coach Izzo is not afraid to sit his players when it's apparent they're a greater liability on the court than sitting the bench.

 

I see a correlation with IAAP. Basketball teams are formed by recruiting. IAAP teams are formed through elections. Neither group has a say in who they'd like their teammates to be. However, both teams need to work together to develop a rhythm; one that utilizes each individual member's strengths or skills to their greatest potential to achieve the goal of the team. And, when the season is over or the IAAP fiscal year comes to an end, the makeup of the team changes - seniors graduate and presidents move on . . . to a much deserved rest! What that means is, every year teams lose a portion of their time together getting to know the attributes of their new teammates and how best to bring their skills into play such that it benefits the entire team overall.

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It

It's February and in the accounting world, busy season is in full swing! In fact, between work and IAAP responsibilities, things have become downright crazy! Did I mention totally stressed? It's what we refer to as feast or famine. Everything's due at the same time or there's nothing to do! Preparation for the Spring Board Meeting is also in full swing. We've been busy working on the agendas and it's taken about ten days to get the agendas laid out, with bringing forward topics or assignments from the prior meeting, making sure we've covered all the agenda topics that occur specifically at this meeting, and ensuring we have all reporting subcommittees listed. And just when you think it's complete, there are revisions and more revisions! Thankfully, we've gone green with our board books, and everything is electronic.

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Dear Members:
Throughout the year following the Futures Conference—where we met with approximately 200 member and nonmember stakeholders—IAAP leadership and staff have maintained the momentum and continued the important dialogue with you, our members. By convening focus groups, distributing surveys and compiling more research over the last 18 months, as well as commissioning several working groups, what we learned is this. In order to grow, remain relevant and support members with tools to succeed, we must reimagine and revitalize IAAP. These are the themes we heard loud and clear from the membership:

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Here is a website for those that may be looking to convert PDF files into editable word documents. 3 - step process - very easy.

http://www.pdftoword.com/

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Whoa! Just found myself creating my next career move. That is taking charge. Someone said we'd be doing this. (Warren Evans, author, The Future: a build-your-own future manual for Administrative Professionals, Keynote speaker EFAM)

If you read Warren's book - please share your feedback!
 

 

 
 
-- 
Patricia Johnson, President
Prince George's Chapter | DE-MD-DC Division
International Association of Administrative Professionals
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I am currently having problems at work, at my church (of all places!), with my sisters, and even though things around me are falling apart, last week I stopped for a moment to thank someone.  I had called a service provider and received a terrible response. When I asked if they serviced an area, the person who answered the phone laughed (I could just see her smirking), because presumably I had asked a ridiculously stupid question. Can you imagine?  She didn`t even have the decency of providing an alternate solution for me.  Usually, our service providers do that – they know other service providers and their territories so they will offer some suggestions of whom I should call. Well, this lady did none of the above.  So I called the next person on my list.  Wow!  What a difference. This second lady exuded professionalism. The way she answered the phone, the way she politely asked me to hold, the way she handled my request. It was the total opposite from the first call. I was so grateful to this woman for having treated me with respect. And the difference was so drastic that I decided to “Render therefore to Caesar the things that are Caesar’s...”  I called her boss and advised him of my experience with the two calls.  I gave him details of the excellent customer service provided by his employee. I suggested to him that he acknowledge her accordingly. That was last week.

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You probably know where this is going before I even get started! There are certain phrases that simply drive me nuts! Growing up it was “because I said so” from my mother in response to almost any question. Or my kids during the summer vacation, “I’m bored.”

Two phrases have hit my hot button in the last couple of weeks. First, “it’s not my job” and second, “we’ve always done it that way.”  I could scream! Instead, I’ll just vent here.

“It’s not my job.” Ask a simple question and all I get is this. Sometimes I don’t even get the question completely out of my mouth! “It’s not my job.”  And, honestly, it may not be their responsibility but I was taught to offer some form of assistance. “I don’t know but I’ll find out” or “I know who can help you.”  I believe as an employee I have a vested interest in helping my corporation succeed.   That is my job.

“We’ve always done it that way.” Really, why? Nothing halts progress more than this phrase. If this were always true I would still be using a typewriter and correcting mistakes with white-out.  Sure, sometimes tried and true methods are best, but; there may actually be a more efficient method to perform that task. In my case my boss and I have spent several hours this week justifying a change that will actually benefit our department. Will the change be accepted? Maybe – maybe not. Time will tell.

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Wow! I’m still recovering from my time in Montreal. I’m sure those of you who attended are doing the same thing. At EFAM we’re up early and go to bed late with activities packed in every hour of the day. I enjoyed something different about this year…no, I’m not talking about giving the incoming president’s speech, although I did enjoy that. I’m thinking of my husband, Mark, who joined me for EFAM for the first time this year. This was also the first time he’d ever spoken to a crowd that big. Last month held a lot of firsts for the Goodall family.

 

Now I’m home and back at work at the West Virginia Hospital Association, gearing up for our own conference. In my day job I work for an association and I help get everything organized for our annual conference so I know how much work goes into it. Thanks to everyone who helped this year—staff and all the volunteers! Connecting with members is always a highlight of every EFAM. I’m already thinking about EFAM 2012 in Grapevine.

It’s official! We’re Making the Leap to Remarkable. If you need the international theme logo, we have one for you. Just visit the web community and go to the

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My husband and I were recently in the airport security line, when suddenly a small hand entered mine.  When I looked down, there was a munchkin, who I subsequently learned was three years old. His is name was Francisco. I guess as a past pre-school teacher, I have that “look;” whatever that is. As the line inched forward, he was ready, willing and able to have a conversation.

He was wearing an information tee shirt that was the best I’ve seen in a long time and it fit his age category perfectly—EAT. PLAY. SLEEP. REPEAT.  The perfect philosophy for a three-year old, as he confirmed that’s what consisted of his every day.  Except this day he was going to Walt Disney World, so the shirt needed to be edited to read—EAT. PLAY. MEET MICKEY. SLEEP. REPEAT.

I thought of that shirt often over the past weeks in the realm of IAAP members.  We would need to add two words onto our shirt to read EAT. WORK. VOLUNTEER. SLEEP. REPEAT.  It’s not as simple as Francisco’s; however, the words speak volumes in our members’ world.

IAAP is not just a professional association.  IAAP doesn’t exist without the thousands and thousands of volunteer hours (the gas) that keeps IAAP (the engine) moving forward.  Where would we be without all of you?  Stagnant, is one word that comes to mind.  Volunteerism is the backbone of our association.  And, let’s not forget, that our member volunteers don’t only volunteer for IAAP but also schools, churches, community, and scout troops—you name it. 

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